Student Account: Frequently Asked Questions

College financial aid can seem complex, but we’re here to make it easier. After reading the topics below, if you still have questions please contact studentaccounts [at] ucollege.edu or  402.486.2505. Thank you for choosing Union College!

What is my monthly payment amount?

  • Your monthly payment amount is found on your Award Letter/Payment Plan Document (seen on the home page after you log into Portal). It is the amount you need to pay each month in the hopes of having $0 by June 1.
    NOTE: If you take a music class, increase your meal plan, purchase health insurance or any other cost changes after your Award Letter/Payment Plan Document has been emailed to you, you need to request a new Award Letter/Payment Plan be made to reflect the updated costs over 10 monthes. Otherwise, you may have a balance after May 30. 
     
  • Monthly payment amounts are due by the 15th of each month.
     
  • If a payment is not made by the last day of the month, there will be a $25 charge added to the account. 
     
  • You can also see the up-to-date activity on your student account. This listing can be organized by transaction type or academic term.

How do students view their monthly payment amount?

  • Log onto Portal
  • Select "Self-Service" 
  • Click on the "Finances" tab
  • Review the information under "Balance"

*This view will show all of your account charges and credits to this point in the year. It is important to pay the listed "Monthly Amount" even if the amount is different than the "Anticipated Balance" or the "Balance Due." 

How do parents view the monthly payment amount?

Note: Federal regulations require that a college student's financial information be kept confidentail unless there is written permission by the student for parential access. If you have permission, follow the instructions below. If you do not, you can encourage your student to give you access (see "How do I give a parent access to my financial information?" below).

  • Log onto Portal
  • Select "Self-Service"
  • From the Home tab choose "View Student Information"
  • Review the information under "Balance"

*This view will show all of your student's account charges and credits to this point in the year. It is important to pay the listed "Monthly Amount" even if the amount is different than the "Anticipated Balance" or the "Balance Due." 

How is my monthly payment amount determined?

  • Your monthly payment amount is the difference between all of your projected costs and all of your anticipated financial aid, divided by the number of months in the payment cycle (typically 10 months). 
     
  • Union College summarizes all of this information and publishes it on the Award Letter/Payment Plan Document (seen on the home page after you log into Portal).
     
  • Costs are largely determined by the answers the student provided on the Online Financial Aid Questionnaire (which food plan was chosen, how much money the student budgeted for buying books in the Campus Store, etc.).
     
  • Financial aid is largely calculated by the information received from the FAFSA and the academic performance of the student prior to enrolling at Union College (i.e. federal loans/grants and Union College scholarships). 
     
  • Because Union College prepares yearly payment plans (and not per semester payment plans) some costs and credits may be averaged over two semesters. However, payments should not deviate from the plan until the last month of the academic year (typically May). In the last month the required payment may be greater or smaller than the plan payment depending on the actual charges on the account.

Where can I make a payment? 

  • Online at www.ucollege.edu/pay using Visa, Mastercard, Discover, or Paypal (must have student’s six digit ID number).
     
  • Mailing a check payable to "Union College" and addressed to Attn: Cashier, Union College; 3800 South 48th Street, Lincoln, NE 68506. Please include your student’s ID number in the memo field of the check. 
     
  • In person or over the phone by contacting the cashier (402.486.2992). The cashier’s hours are Monday–Thursday 9 a.m.– Noon and 1 p.m. – 3 p.m.; and Friday from 10 a.m.– Noon.
     
  • Recurring payments can be set up by contacting the cashier at cashier [at] ucollege.edu.

When is my payment due?

  • Payments are due the 15th of each month, August through May. 
  • If a payment is not made by the last day of the month, there will be a $25 charge added to the account.
  • You are eligible to have these fees reversed once you get your monthly account up-to-date by emailing studentaccounts [at] ucollege.edu.

How do I give a parent access to my financial information?

  • Log into Portal
  • Choose "Self-Service" on upper right corner of screen
  • Click on "My Profile"
  • Select "Shared Access"
  • Pick "Invite a User" and enter parent information including email
  • Choose which things to give access to (including grades). For the happiest parents, check "View Balance" and "View Financial Aid."
  • Click on "Send Invitation"

An email will be sent to your parent (or whoever you else you give access to), giving them a password to log onto Portal and see selected options.

What if my parent doesn't remember their ID and password to Portal?

  • The student needs to delete the parent from "Shared Access" and then re-invite the parent.
  • Log into Portal
  • Choose "Self-Service" on upper right corner of screen
  • Click on "My Profile"
  • Select "Shared Access"
  • Choose "Manage User Access"
  • Pick "Delete User" and "Save Changes"
  • Go to "Invite a User" and enter parent information including email
  • Choose which things to give access to (including grades). For the happiest parents, check "View Balance" and "View Financial Aid."
  • Click on "Send Invitation"

An email will be sent to your parent (or whoever you else you give access to), giving them a password to log onto Portal and see selected options.