Guidelines for Volunteers

Greetings from the Teaching Learning Center. Thank you for giving your time and yourselves to our students. The following are some guidelines and procedures that will aid you in being the best volunteer you can be.

We ask that you:

  1. Attend the orientation session/volunteer workshop at the beginning of each school year.
  2. Abide by all policies and procedures of Union College.
  3. Be punctual and reliable. If you cannot keep your appointment, please call as soon as possible.
  4. Complete evaluation forms as provided by the TLC.
  5. Let us know if your schedule changes or if you will be out of town for extended periods of time.

When the TLC calls:

  1. What if I can't come when you need me? Should I take my name off your list?
  2. I know I have said no the last two times you called. I feel guilty.
    • We know that you may not be able to come. This is why we try to have many volunteers. Although we really appreciate when you come, we understand when you can't.

When you arrive at the TLC:

  1. Sign in.
  2. Put on a name tag from the gray box.
  3. Introduce yourself to the student.

When proctoring a test:

  1. Ask the TLC staff where the student will take the test.
  2. Determine what the student can and cannot take into the room with him/her to take the test.
  3. Fill out the test record form. Record the time the student begins and ends the test.
  4. If you are not reading or scribing, ask the student if they prefer to have you in the room or out of the room.
  5. Remember to check on the student periodically, every 10-15 minutes if you are not in the room. Just open the door and ask, "How is it going?" or "How are you doing?" or "Is there anything you need to have read?" or "Do you need to stand and stretch and walk around up here for a bit?"
  6. "What should I do if the student has a question that I can't answer?"
    • Please go to any TLC staff for assistance. We'll be happy to help you, even if we are already with a student.
    • You may clarify that a student is interpreting a question correctly, but be very cautious about giving any information that would give away too much information. If you are unsure, see a TLC staff member.
  7. "Sometimes they are in that room an awfully long time. What should I do?"
    • If at any time you have a concern about a student's conduct, see a TLC staff member immediately.

When reading a test:

  1. "What will help the most?"
    • Communication with the student. Begin by asking the student if he or she has any specific requests for you while reading or scribing the test. With a smile, let the student know that if at anytime they need you to speed up, slow down, repeat information or pause, they should let you know. Also, it's very important to remember not to fidget and to be quiet while the student is taking the test.
    • Please try to maintain a natural, relaxed attitude to help put the student at ease.
    • If you are unsure of the vocabulary of the test, you may ask if you can come in early to look over the test.
    • We have a dictionary of medical terminology available for pronunciations of nursing or anatomy and physiology terms.


TLC responsibilities:

  1. Have the test here.
  2. Tell the volunteer who the student is and what he/she needs.
  3. Determine which room to use for the student.
  4. Receive the test from the volunteer afterward.

Student responsibilities:

  1. Show up on time.
  2. Be prepared.
  3. Tell the volunteer what they need and how the volunteer can best assist him/her.

Volunteer responsibilities:

  1. Sign in.
  2. Be here on time.
  3. Ask student what assistance she/he needs with the test.
  4. Monitor the student to ensure the integrity of the test.
  5. When completed, finish the Test Record Form. Return the test and the form to TLC personnel. If no one is available, slide the test under office coordinator's door and leave a note on the front desk.